Welcome to Humble Heating & Air Conditioning, Inc.

Frequently Asked Questions

Why should I choose Humble Heating & Air Conditioning?

We're a family-owned HVAC company with more than 25 years of experience. Our goal is simple: diagnose the problem accurately, recommend the right solution for your home and budget, and do the work properly the first time.

Do you service more than just furnaces and air conditioners?

Yes. In addition to furnace and AC repair, maintenance and installation, we work with boilers, ductless mini-splits, thermostats, humidifiers, indoor air-quality systems, ductwork and other home-comfort equipment.

Do you work on all HVAC brands?

We service all makes and models. If you're unsure whether we can work on your particular system, we'll help determine the best service option when you contact us.

What makes your technicians different?

We believe customers deserve an explanation—not just a repair. Our technicians take the time to identify the problem, explain what they find and discuss appropriate solutions so you can make an informed decision. All of our technicians share in the philosophy of being thorough, honest & do not perform on an upsell/commission quota platform that so many of our competitors choose to operate with. This the Humble way, we like to treat our customers as if they’re a part of our Humble family.

Can you help me maintain my HVAC system?

Absolutely. Our Preventative Maintenance options are designed to identify developing problems, improve system performance and help keep your heating and cooling equipment operating reliably throughout the year. The Preventative Maintenance options include valuable benefits, such as discounted parts & labor, automated scheduling & priority service. This routine maintenance not only catches problems before they arise, but also improves the efficiency of the system. Thus decreasing utility costs.

Do you offer indoor air-quality solutions?

Yes. We offer solutions such as humidifiers, air cleaners, UV equipment, HEPA Air ventilation systems and other indoor-air-quality products designed around your home's specific needs.

Do you offer emergency HVAC service?

Yes. We advertise 24/7 - 365days a year availability for HVAC needs, including situations where heating or cooling problems can't wait for normal business hours.

Can you help me decide whether to repair or replace my furnace or AC?

Yes. We always evaluate the condition of your existing system and give detailed options for any & all needs. Our goal is to help you choose the solution that makes sense for the equipment, your home and your budget—we do not automatically recommend replacement!

How can I avoid surprises when scheduling HVAC service?

Before work begins, ask us what the diagnostic or service visit includes, what additional work may cost and whether any after-hours charges apply. We want you to understand the scope and pricing before moving forward. Our office staff have years of experience and can thoroughly walk you through the process in detail.

Do you provide estimates for larger HVAC projects?

Yes. This includes detailed recommendations on equipment, installation scope, all available options, so you can make an informed decision. Humble has done numerous new residential construction, Light commercial construction & Residential remodeling projects in any scope or size of the project. Whether it’s big or small we do it all.

What if I don't know whether my furnace needs repair or replacement?

That's okay. Start with a professional diagnosis. Our service call includes evaluating the equipment and explaining whether repair, continued maintenance or replacement makes the most sense based on its condition and your needs.

Is emergency service more expensive?

After-hours service can be billed at an overtime rate. If you have a maintenance agreement, certain discounts may apply according to the plan's terms. We'll help clarify applicable charges when scheduling service.

What happens if my HVAC problem comes back?

Contact us as soon as possible and tell us what you're experiencing. We'll want to understand what changed, review the previous service and determine the appropriate next step. Our work comes with a 90 day warranty.

How do you keep an HVAC installation from disrupting my home?

Our installation process is designed to be professional and respectful of your property. We'll explain the work, protect the work area as appropriate and clean up after the installation.

Do you actually serve my area?

Yes. Humble serves communities throughout the Chicagoland area. We operate within a 50mile radius with Hanover Park as our central location. Service availability and response times can vary by location and workload, so we'll confirm coverage when you contact us.

How do I know which HVAC solution is right for my home?

In our industry, one size does NOT fit all. There isn't one solution that fits every home. We'll calculate & consider your existing equipment, comfort concerns, system condition, home requirements and budget before discussing available options.

It’s Hard to be Humble. With Us, It’s a Way of Life

As a family-owned and operated business, we know the importance of receiving honest, effective products and services. We work hard to be the name you trust for all of your HVAC repair and installation needs. Our technicians are available 24/7 to address your needs. We service all makes and models of heating and cooling equipment, and always go out of our way to help you achieve the results you expect and deserve.